Welcome! You can raise a request for Engaging Networks Support using the options provided.
Help Center Support Request
Required fields are marked with an asterisk*
{"xsrfToken":"6263b9c7f4ab137f7f17178d9bf1a617accf8818_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#ab414f","headerLinkHoverBGColor":"#ab414f","headerBadgeColor":"#ab414f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aa2d526d-3e9a-45dc-9ed5-2ea22f5efeec/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YWM2MjI5NS04MTc1LTQ4MzUtYWYwYi02MGVmZjFiMThkMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhMmQ1MjZkLTNlOWEtNDVkYy05ZWQ1LTJlYTIyZjVlZmVlYyI6WyJyZWFkIl19LCJleHAiOjE3NTIzNTY2ODEsIm5iZiI6MTc1MjM1NjA4MX0.hKGfnHiKUE6ekAlM9TBLlBB05i3k0CQU7Dq8S8zTMuw&client=9ac62295-8175-4835-af0b-60eff1b18d1c&mode=fit","logoId":"aa2d526d-3e9a-45dc-9ed5-2ea22f5efeec","isLogoAvailable":true,"helpCenterTitle":"Engaging Networks Support","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Engaging Networks Support","sharedPortalName":"Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ce4f60","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10000,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a request for Engaging Networks Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"3","name":"Help Center Support Request","descriptionHtml":"","callToAction":"Help Center Support Request","introHtml":"","icon":10491,"iconUrl":"https://get.help.engagingnetworks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"1","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.engagingnetworks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"","icon":10498,"iconUrl":"https://get.help.engagingnetworks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Submit a support request"}],"orderMapping":{"1":[3]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf42b0a5-8792-3134-b987-1fe70dfb0793","appLinkName":"","appLinkUrl":"","spaceKey":"advocacy","spaceName":"Advocacy","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ensupportal.atlassian.net","https://get.help.engagingnetworks.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YWM2MjI5NS04MTc1LTQ4MzUtYWYwYi02MGVmZjFiMThkMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzNTcyODEsIm5iZiI6MTc1MjM1NjA4MX0.73IuX-_zRoghYNUWI-VbIqTRIroVk9ciljkUORzVtas","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"9ac62295-8175-4835-af0b-60eff1b18d1c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":3,"projectId":10000,"issueType":{"id":"10001","name":"General request"},"form":{"name":"Help Center Support Request","descriptionHtml":"","callToAction":"Help Center Support Request","intro":"","instructions":"","icon":10491,"iconUrl":"https://get.help.engagingnetworks.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (optional)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10043","fieldConfigId":"10144","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2025-07-12T17:34:42-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf42b0a5-8792-3134-b987-1fe70dfb0793","appLinkName":"","appLinkUrl":"","spaceKey":"advocacy","spaceName":"Advocacy","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://ensupportal.atlassian.net","https://get.help.engagingnetworks.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YWM2MjI5NS04MTc1LTQ4MzUtYWYwYi02MGVmZjFiMThkMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIzNTcyODIsIm5iZiI6MTc1MjM1NjA4Mn0.PJKcn-mDgdcGB-3GTqnkUc92953xrJccmM9-PdnkC0g","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"9ac62295-8175-4835-af0b-60eff1b18d1c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}